About Us

A young entrepreneur with a desire to help others with their technology PROBLEMS. Learn more about your local Twin Cities IT REPAIR & tech support business.

The Full Story

The idea to open a business came from an idea Thomas had one night when he was heading to bed. He was turning off his bedroom light using a voice-assistant device and thought, "Why don't I help teach about the ever evolving industry of smart technology and make people feel comfortable with it?" He then hunkered down to work on a business plan that has shaped what Smart Cloud LLC is today.

With a background in computer services, customer service, and a Comp TIA A+ certification, he is well-equipped to take care of all the needs of his clients.

Working in the customer service industry for years, including being a supervisor at a Fortune 500 company, taught him much about what people are looking for in a business and in the services it offers. He believes for someone to fully trust a business, it needs to offer full transparency, a sense of community, and respect for its clients. Thomas founded Smart Cloud LLC with these beliefs at its core.

Our Mission

Our mission is to help people receive the assistance they require without ever leaving their home, so they may feel confident their technology will meet their needs.

What We Do

Most big-box companies focus on profit margins first and put customer service on the back burner. We at Smart Cloud LLC aspire to change that. Customer service will always be at the forefront of our values. We pledge to do all that we can to ensure our clients are happy and to reinforce "We care". Our services are provided to our clients in the comfort of their own safe environments. To go that extra step, we include a 100% Completion Guarantee.* If we are unable to complete a repair service within the time allotted, we will come back out or provide a full refund.

Community

See how we provide love and care to our communities and our planet. We are proud to be eco-friendly by making our business mostly paperless. We also provide benefits to our employees for volunteering with our partnered organizations. Click below to learn more about what we do as a company to give back.

9 Total Hours Volunteered

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SERVICE

AREA

We provide our IT repair & tech services nationwide! However, we only provide our on-site services to those of who live within the 7 county Twin Cities metro area. We are your Twin Cities tech support.

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Right To Repair

Minnesota has a chance to become the first state in the nation to pass “Fair Repair” legislation. The Fair Repair bill (HF 1138) guarantees our right to repair digital equipment like computers, refrigerators, cell phones and tractors. It requires manufacturers to provide owners and independent repair shops with access to repair information and replacement parts—so you have the resources you need to fix things quickly and affordably.

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*Our completion guarantee applies to all services offered by Smart Cloud LLC that require a visit to the client's own safe environment. If, within the time-frame allotted, we fail to complete the original service requested by the client before arrival to the service location, we will schedule another onsite to finish the service or issue a refund. (Rescheduling, canceling and changing of services are limited to the "Rescheduling Terms" described in our terms and conditions).