Our Mission
We are dedicated to providing the highest quality IT support and repair services, delivered with unwavering honesty, originality, and transparency. Our mission is to exceed our clients' expectations by consistently delivering innovative solutions that address their unique needs in the ever-evolving world of technology. With a steadfast commitment to excellence, we strive to build lasting relationships based on trust, reliability, and exceptional customer experiences. By embracing transparency and fostering an environment of open communication, we aim to empower our clients to make informed decisions and feel confident in their technological endeavors. At Smart Cloud, we are driven by a passion for excellence and a genuine desire to make a positive impact on the lives of our clients, enabling them to navigate the complexities of the digital landscape with ease and confidence.
A Glimpse into Our Growth
250+
FACEBOOK LIKES
75+
5-STAR REVIEWS
1000+
SERVICE TICKETS
300+
TRUSTED CUSTOMERS
The Birth of Smart Cloud: Our Story
Smart Cloud LLC was born from Thomas's lifelong dream of starting his own business. One night, as he was getting ready for bed, an idea struck him while using a voice-assistant device to turn off his bedroom light. He thought, "Why not create a business that teaches people about the ever-evolving industry of smart technology and helps them feel comfortable with it?" Inspired by this vision, Thomas set out to develop a business plan that would shape the foundation of Smart Cloud LLC.
With a strong background in computer services, customer service, and a Comp TIA A+ certification, Thomas was well-equipped to meet the diverse needs of his clients. Years of working in the customer service industry, including a supervisory role at a Fortune 500 company, taught him the importance of trust, transparency, and respect in building strong customer relationships. Guided by these principles, Thomas founded Smart Cloud LLC, ensuring that the company would prioritize transparency, create a sense of community, and treat clients with the utmost respect.
Today, Smart Cloud LLC stands as a testament to Thomas's passion and commitment. The company empowers individuals and businesses to embrace technology by providing comprehensive educational resources, personalized consultations, and cutting-edge solutions. With Thomas's visionary leadership, Smart Cloud LLC continues to inspire trust, educate, and deliver exceptional services, bridging the gap between technological advancements and the everyday lives of its clients.
Community is about love & care
Community engagement is vital for our collective mission of building a better world. Through initiatives like volunteering, providing food assistance to those in need, and offering opportunities to underserved individuals, our involvement in the community is paramount.
Furthermore, prioritizing eco-friendly practices strengthens our community's well-being and reinforces our connection to our planet, Earth. We achieve this by delivering services remotely, minimizing the need for paper-based service tickets, and utilizing recycled materials for shipping.
Guiding Principles that Drive Us
In an environment where many large corporations prioritize profit margins above all else, customer service frequently becomes neglected. However, at Smart Cloud LLC, we are committed to transforming this mindset. Our ethos centers on prioritizing our employees, cultivating a culture defined by honesty and transparency that resonates throughout our organization. With steadfast dedication, we promise to surpass expectations to guarantee the highest satisfaction for our clients, steadfastly upholding our guiding principle: "We care."
