F.A.Q.

Some of your biggest questions answered

Frequently asked questions

Membership

How do I schedule and redeem one of my onsites that came with my membership?


The fastest way to schedule and redeem one of your onsites is to go to www.smartcloudmn.com/members-booknow and book a time/date for the onsite. However, you can call us if you prefer no to use the online booking tool.





Making Appointments

How do I book one of your services?


There are a few ways you can purchase and book our services. The easiest way would be to go to our Booking Page and select the service you want to book. You are also able to contact us by email or phone to schedule a service of your choice.
Book An Appointment:
Online Booking: www.smartcloudmn.com/online-booking Phone: (651)240-4313 option 5 Email: sales@smartcloudmn.com




Do I have to pay online?


We recommend that you pay online using our online booking tool, as it streamlines our service. However, we do understand some may feel uncomfortable providing their credit card details online. If this is the case, please contact us at 651-240-4313 option 5 for appointment requests. We will then get your personal details, what service(s) you want and book your appointment. When we come out to you, we will ask for payment before the booked service(s) starts. Payment before technician starts his/her work is required. If payment is not provided before the work has started, the technician will have to leave and reschedule or cancel your appointment depending on your choice.





Location/Service Area

What Counties Are In The 7 County Twin Cities Metro Area?


Anoka, Carver, Dakota, Hennepin, Ramsey, Scott and Washington counties. These are all of the counties we currently serve. If you live outside this area but still would like to book services with us, please contact us at 651-240-4313 and we will determine if we are able to perform services for you.




Do you have a physical location?


Currently we do not. As of right now, we only perform our services directly in the homes of our client's. This is so that our clients can feel more comfortable with the service they receive and don't have to drive 30+ minutes to get their computer repaired. However, we hope in the future we can open a store front with the primary focus on onsites still.




What is your service area?


We currently only serve the 7 County Twin Cities Metro Area in Minnesota. Click the map below to view the map and see if you are within our service area.




What if I am outside your service area?


Don't fright. We are willing to work with anyone outside our service area. Give us a call at (651)240-4313 or email us at sales@smartcloudmn.com to talk about performing services for you. There may be an additional fee for being outside our service area.





Services

Do you offer a subscription or membership?


We offer Tech Talk memberships at various rates and options. Visit our memberships page to view our plans.




Do you offer a completion guarantee?


We include a 100% Completion Guarantee* on all of our services. If we are unable to complete the original service requested within the time allotted for that service, we will come back out or provide a full refund. *Our completion guarantee applies to all services offered by Smart Cloud LLC that require a visit to the client's own safe environment. If, within the time-frame allotted, we fail to complete the original service requested by the client before arrival to the service location, we will schedule another onsite to finish the service or issue a refund. (Rescheduling, canceling and changing of services are limited to the "Rescheduling Terms" emailed to the client).




Do you offer a service guarantee?


We guarantee our service for 30 calender days. This is seperate from our 100% Completion Guarantee. If you have a problem with any work performed or feel as though problems that were supposed to be fixed are still there, simply contact our Support team and we'll send out another tech at your convenience. We are committed to your COMPLETE satisfaction. Support Team Contact Information: Phone: (651)240-4313 option 3 Email: support@smartcloudmn.com




How do I pay for services?


All services are paid online using our online booking tool. We use a secured encryption to process payments. We do understand that you may still feel uncomfortable with using your credit or debit card online. If this is the case, please contact us at 651-240-4313 option 5 for appointment requests. We will then get your personal details, what service(s) you want and and book your appointment. When we come out to you, we will ask for payment before the booked service(s) starts. Payment before technician starts his/her work is required. If payment is not provided before the work has started, the technician will have to leave and reschedule or cancel your appointment depending on your choice.




What if I don't know what is wrong with my device?


That is okay! It happens all the time. Just book a diagnostic service and we will come to you and figure out the problem for you! Then when the problem is found, our technician will offer services to fix the problem. It's that easy! Please Note: If the services to repair the issues found take more than 1.5 hours or require the ordering of parts, scheduling another appointment will be required. This will not cost extra, just the price for the service.





About Us

What is Smart Cloud LLC?


Smart Cloud LLC is a 7 County Twin City in-home tech support. We offer services from answering questions to building computers. We also offer home automation setups (not installations), purchase guiding and more.




What are your hours?


In-home tech support is available Wednesday-Fridays from 7am to 2pm, Saturday 8am-2pm, Sunday 9am-2pm, and Tuesdays we are closed. All times are CST.




What does LLC mean?


LLC means Limited Liability Company. A limited liability company is the US-specific form of a private limited company. It is a business structure that can combine the pass-through taxation of a partnership or sole proprietorship with the limited liability of a corporation.




How do I contact support?


You can contact our support team by any of the below methods. Support Team Contact Information: Phone: (651)240-4313 option 3 Email: support@smartcloudmn.com





Tech Talk

What is Tech Talk?


Tech Talk is our version of tech support. We could call it educational tech support. We didn't like how tech support was like, so we decided to try and change that with our Tech Talk Service. We believe in teaching our clients instead of just showing them how something works so that one day, we might go out of business because nobody needs our help anymore. Our Tech Talk service can be on-site, whether it be at your office, home, or a coffee shop or it can be remote where we access your computer from a remote location within the United States.




What is included in your Tech Talk service?


Our Tech Talk service includes the teaching and demonstration of how to perform various tasks on your computer. This includes how to use your email, how to change your desktop wallpaper, how to rearrange/delete/hide your desktop icons, how to bookmark a page, how to change your browser's homepage, how to update your computer, how to move files from one folder to another and more. This service, however, does not include diagnosing and fixing problems, or transfering/deleting data.




Do you offer a membership for your Tech Talk service?


As a matter of fact, we do. We offer 3 tiers of memberships. Bronze, silver and gold. Ranging from $29.99 - $49.99 per month. The memberships also include remote diagnostics/virus removals and more. Head over to http://www.smartcloudmn.com/memberships for more information.





 

GET IN TOUCH

Have a different question regarding our computer repair services, home prepping service or regarding a different matter? Get in touch with us using one of the following methods.

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Our Mission

Our mission is to help people receive the technology help they require without leaving their home, so they may feel confident their technology will meet their needs.

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Our Memberships

Exclusive IT repair discounts, on-site support, security software and more. Join our memberships today and become worry free.

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