Service Terms
Last Updated: March 1st, 2024
All orders accepted by Smart Cloud LLC (“Smart Cloud” or “we” or “us” or “our”) to perform services (“Services”) or supply products (“Products”) are subject to the Terms & Conditions (“Terms”) set forth below. By agreeing to Smart Cloud’s provision of Services or Products, the requesting party (“Client” or “you”) acknowledges that the Terms become a binding obligation of both Smart Cloud and the Client (collectively, the “Parties”). Under these Terms, “Client” shall refer to both business clients who are using our Service(s) for commercial purposes (the “Commercial Client(s)”) as well as individuals or non-commercial clients who use our Service(s) for residential purposes (the “Residential Client(s)”.)
Terms may be unilaterally changed by Smart Cloud from time to time without notice, and each Party is individually responsible for reviewing and understanding all Terms.
By indicating your acceptance of these Terms and Conditions, whether electronically, in writing, or otherwise, you unconditionally agree to all the terms herein as well as Smart Cloud’s Privacy Policy located at http://www.smartcloudmn.com/privacy-policy.
We guarantee that any Services related to on-site appointments will be completed within one business day of the date set for performance of Service(s) during the scheduling of the appointment (“Booking”). If the Service(s) scheduled at Booking cannot be completed on the date set at Booking, then the Service(s) will be rescheduled for completion the next available business day or, if Smart Cloud determines that it cannot reschedule the Service(s) for the next available business day, the Client will be issued a partial refund. This guarantee does not cover Services added after Booking, nor does it cover any Products sent to Smart Cloud or picked up by Smart Cloud for repairs. THIS GUARANTEE IS DEEMED VOID IF THE CLIENT INHIBITS THE TECHNICIAN FROM ACCESSING THE PROPERTY OR PERFORMING THE SERVICE(S).
CHAPTER 1 - COMPLETION GUARANTEE
The Terms, as well as Smart Cloud’s Privacy Policy located at https://www.smartcloudmn.com/privacy-policy, which is incorporated by reference herein, are the primary terms and conditions which govern the sale of Products and Services by Smart Cloud to the Client. Depending on the Service(s) received by the Client, the Client may be subject to other terms and conditions detailing one or more specific Service(s). The Terms will control over any terms and conditions which conflict with the Terms. Smart Cloud expressly declines to accept any additional terms and conditions contained in the Client’s documents.
The Terms, in addition to any quote during Booking, constitute the entire agreement (the “Agreement”) between the Parties related to the sale of Products or Services by Smart Cloud to the Client and supersede any prior understandings, arrangements, oral agreements, written agreements, or representations of any kind, except where indicated to the contrary such as where agreements discuss a specific Service.
CHAPTER 2 - AGREEMENT AND TERMS
Payment is due within 1 day of receipt of an invoice unless the invoice provides for an alternative due date. Quoted prices are subject to change after Booking and do not include applicable taxes, which will be added to the price you pay. Interest may be charged on any past due amount at the rate of 1.5% per month, or the maximum rate legally permitted, whichever is less. Without prejudice to the foregoing, Smart Cloud is permitted to cease provision of the Service(s) and/or Product(s) if the Client fails to meet its payment obligation.
Credit cards or debit cards will be accepted only at Smart Cloud’s discretion, and we reserve the right to charge any credit card sale a surcharge of 3%, or the maximum rate legally permitted, whichever is less, of the subtotal. Clients may store their credit card or debit card information for payment processing within our systems. This information is considered confidential and is covered under these Terms and the Privacy Policy that can be found at https://www.smartcloudmn.com/privacy-policy. By storing the credit or debit card information, the Client authorizes Smart Cloud to automatically charge any amounts that are reoccurring or past due, along with any taxes or fees incurred, to the Client’s saved credit or debit card, in accordance with federal and state regulations. Clients may request removal of their stored credit or debit card information from our systems by requesting removal in writing to support@smartcloudmn.com.
CHAPTER 3 - PAYMENT TERMS AND CREDIT CARD PROCESSING
Client authorizes Smart Cloud and its agents to communicate via call, text, and/or email regarding Bookings and for marketing or customer service purposes. Client should notify Smart Cloud at support@smartcloudmn.com if Client no longer wishes to be contacted. Smart Cloud is expressly not liable for any charges or fees related to its communications with Client
CHAPTER 4 - CONSENT TO CONTACT
Neither party will be liable for delays or inability to perform resulting in whole or in part from acts of God; (threats of) war; labor disruptions; inability to procure or delayed product, supplies, or materials; severe weather conditions; acts of subcontractors; interruption of utility services; public health crises such as a pandemic or epidemic; acts of governments, or any other circumstances or causes beyond the control of either of the Parties.
Change order requests and cancellation requests must be submitted in writing and may require revised lead times and/or additional charges. We will use reasonable efforts to accommodate Client requests.
CHAPTER 5 - FORCE MAJERURE, CHANGE ORDERS, AND CANCELLATION
Client acknowledges that the Client understands, has read, and agrees to abide by Smart Cloud’s Privacy Policy located at https://www.smartcloudmn.com/privacy-policy. Smart Cloud shall furthermore not disclose confidential information, defined as Client username(s), password(s), or credit card or payment information, except as required by law. Any unlawful materials or information possessed by Client shall not be treated as confidential. Any materials, documents, software, Products, or other intellectual property created by Smart Cloud for use during an appointment or Booking are owned by us, and do not, to the best of our knowledge, infringe upon the intellectual property rights of others, and may not be replicated, copied, sold, or altered by anyone other than authorized personnel of Smart Cloud. All non-public, confidential, or proprietary information or Products of Smart Cloud, including but not limited to materials, specifications, designs, documents, software, data, operations, customer lists, pricing, discounts, or rebates, disclosed by Smart Cloud to Client, whether or not marked, designated, or otherwise identified as confidential or trade secret, in connection with this Agreement is confidential, solely for use of performing this Agreement, and may not be disclosed or copied unless authorized in advance by Smart Cloud in writing. Client acknowledges that any violation of this section will result in irreparable harm to Smart Cloud and that Smart Cloud is entitled to injunctive relief for any violation of this section, without prejudice to any other remedies available to Smart Cloud under applicable law.
CHAPTER 6 - CONFIDENTIALITY AND LICENSING RIGHTS
Smart Cloud agrees to perform Service(s) as described on its website and in any quote received by the Client. If Service(s) performed by Smart Cloud prove not to have been so performed, or if Smart Cloud fails to provide the Service(s) or any portion thereof, and if Client notifies Smart Cloud of the same within 60 days of (scheduled) completion of the Service(s), Smart Cloud, at its discretion, will either return to the Client’s location, request the Client ships their device to Smart Cloud's location, or connect to the Client's device via remote connection and perform the same Service(s) to full completion or render a full or pro-rated refund or credit based on the original charge for the Service(s). Only one 60-Day Service Limited Warranty may be claimed for original Service(s) performed during the same install or Booking (“Original Service(s)”). This section is deemed void if (i) we determine that the Client itself or through a third-party has purchased and/or performed additional service(s) related to the Original Service(s), damaged the repaired device by misuse, or the device was stolen; or (ii) Smart Cloud has to perform a service related to the Original Service on a return repair or warranty claim, rather than a completely new Service.
CHAPTER 7 - LIMITATIONS ON LIABILITY AND WARRANTIES
SECTION 7.1 - 60-DAY SERVICE LIMITED WARRANTY
When a product the Client has purchased from a third party has arrived in a non-working state, we consider that product Dead on Arrival (“DOA Product”) and we will not be liable for any such DOA Product(s) nor will we be liable for the cost to replace DOA Products. If we encounter a DOA Product in the Client’s possession in the first instance, we will reschedule the Service(s) for another date for no additional charge. If after rescheduling once another DOA Product is found, we will charge a $25 rescheduling fee per each additional reschedule.
SECTION 7.2 - DEAD ON ARRIVAL LIMITED WARRANTY
Any part(s) purchased by Smart Cloud, with the exception of motherboards, mainboards, logicboards, Central Processing Units (CPUs), and Random Access Memory (RAM), from its approved suppliers, and utilized in the repair of a client's device (hereinafter referred to as "Broken Device"), with the repair completed on or subsequent to March 30, 2021 (hereinafter referred to as "Approved Part"), shall be warranted against malfunction for the entire lifespan of the Broken Device. This warranty provision shall be null and void if the Approved Part is either replaced or transferred to a different device, or if the Broken Device is lost, stolen, or damaged due to misuse including, but not limited to, drops, malware, and water damage. In the event a warranty redemption request is made, the service to replace the Approved Part is not automatically covered and may be charged separately. Smart Cloud retains the unequivocal right to reject any warranty claim, for any reason and at any time. Warranty redemption(s) shall not extend to any screen protector for a mobile device; originally purchased upgrades; or costs associated with shipping. In the circumstance where the Client’s Broken Device does not include any of the Smart Cloud repair parts, this section shall not be applicable.
SECTION 7.3 - LIMITED LIFETIME PARTS WARRANTY
EXCEPT FOR THE WARRANTIES SET FORTH IN THIS CHAPTER AND ANY APPLICABLE EXPRESS MANUFACTURER’S WARRANTY FOR ANY PRODUCT, SMART CLOUD MAKES NO WARRANTY WHATSOEVER WITH RESPECT TO THE PRODUCTS, INCLUDING ANY WARRANTY OF MERCHANTABILITY, WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE, OR WARRANTY AGAINST INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS OF A THIRD PARTY—WHETHER EXPRESS OR IMPLIED BY LAW, COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OF TRADE, OR OTHERWISE.
Smart Cloud’s liability for damages arising from performing any Services, supplying Products, or arising from any warranty will not exceed the total amount of fees actually paid by the Client to Smart Cloud for any such Services or Products. The Parties agree that Smart Cloud is not liable for any special, indirect, incidental, consequential, or punitive damages, including, but not limited to lost profits, revenue, savings, data, financial losses, or any indirect damage caused to your (device) software, systems, and data relating thereto, barring any willful misconduct by Smart Cloud. WE WILL NOT BE LIABLE FOR CLIENT’S FAILURE TO PROTECT OR BACK UP ITS FILES NOR WILL WE BE LIABLE FOR THE COST OF RECONSTRUCTING ANY DATA STORED IN ANY MEDIUM LOST OR DAMAGED DURING THE COURSE OF OUR PERFORMANCE OF SERVICES. YOU ARE RESPONSIBLE FOR BACKING UP INFORMATION AND FOR MAINTAINING ANY COPIES OR EXTERNAL PRODUCTS FOR THE RECONSTRUCTION OF LOST OR ALTERED FILES, DATA, OR PROGRAMS. WHERE CLIENT HAS REQUESTED SMART CLOUD BACK-UP SERVICES, SMART CLOUD IS NOT RESPONSIBLE FOR LOSS OF CLIENT DATA OR INFORMATION DUE IN WHOLE OR IN PART TO DEVICE ERROR, MALFUNCTIONING, OR FAILURE.
The above exclusions and limitations apply only to the extent permitted by applicable law.
Any term or provision of these Terms or the Agreement that is determined to be invalid, illegal, or unenforceable in any jurisdiction shall not affect any other term or provision of the Terms or the Agreement or invalidate or render unenforceable such term or provision in any other jurisdiction. No waiver of any Terms is effective unless such waiver is in writing and signed by Smart Cloud. No failure to exercise, delay in exercising, or single or partial exercise of any right, remedy, power, or privilege arising from the Terms or any Agreement of the parties operates as a bar to the future exercise of any such right, remedy, power, or privilege.
CHAPTER 8 - SEVERABILITY AND WAIVER
All matters arising out of or relating to the Terms or the Agreement shall be governed by the laws of the State of Minnesota, and the courts of that State shall be the exclusive courts of jurisdiction and venue for any litigation or proceeding arising out of or relating to the Terms or the Agreement. Each Party hereby consents to the jurisdiction of such courts.
CHAPTER 9 - GOVERNING LAW, JURISDICTION
In the event of any dispute between the Parties concerning the Terms or the Agreement, the prevailing party in such dispute shall be entitled to collect from the other party all reasonable expenses incurred in such dispute, including reasonable attorneys’ fees and costs. Client will defend, hold harmless, and indemnify Smart Cloud and its agents from all damages, harms, and liability arising out of or relating to the Client’s breach of these Terms or the Agreement, the Client’s tortious conduct, and the Client’s acts or omissions in failing to secure or make safe the premises for any Smart Cloud on-site visit.
CHAPTER 10 - ATTORNEYS' FEES AND INDEMNIFICATION
CHAPTER 11 - CLIENT RESPONSIBILITES
SECTION 11.1 - ON-SITE SERVICES
During any on-site service(s), the Client must comply with the following requirements, or the technician will immediately cease providing Service(s), and Service(s) will be rescheduled, if possible, with the Client incurring a $35 rescheduling fee. Throughout the Service(s) duration: all pets must be securely confined away from the Service(s) area, an adult aged 18 or older must be present on the premises, individuals must refrain from being under the influence of drugs or alcohol, the technician must feel safe to proceed, and individuals must be fully clothed. Additionally, the Client must have any products to be installed readily available, ensure all devices/products being serviced are accessible without obstruction, and refrain from performing in-wall wiring, which is strictly prohibited and must be undertaken by a licensed electrician. The adult aged 18 or older present on the premises must be able to provide payment and be authorized to do so. In the case of a commercial entity, at least one staff member with managerial or supervisory authority must be on-site and available to Smart Cloud during Service(s) provision. Failure to adhere to these requirements may result in service termination, rescheduling, and the imposition of applicable fees.
During any remote Service(s), the Client is required to comply with the following requirements, or the technician will immediately cease providing Service(s), and Service(s) will be rescheduled, if possible, and the Client will be charged a $15 rescheduling fee. For the entire duration of the Service(s): Client must give permission to Smart Cloud to access and perform operations on Client’s device remotely, including providing user and password information; Client must assist the technician in performing Service(s) if asked; and any products that need to be installed must be present in the Client’s possession and must be inserted into the computer upon technician’s request. The Client may terminate the remote session at any time, but the Client will be responsible for any fees and costs incurred or accrued prior to termination. If the Client is a commercial entity (e.g. not an individual), the Client is required to ensure that any and all data stored on any device subject to Service(s) is saved at an alternative location. Smart Cloud will under no circumstances be responsible or liable for the loss of data for which no back-up has been made by the Client. Additionally, any sensitive data must be saved and closed prior to the technician connecting to the device.
SECTION 11.2 - REMOTE SERVICES
OUR SMART TALK™ SERVICE DOES NOT INCLUDE REPAIRING OR UPGRADING CLIENTS’ ELECTRONIC DEVICES AND IS STRICTLY LIMITED TO ADVICE AND INFORMATION ABOUT HOW TO USE THEIR ELECTRONIC DEVICES. This applies even with our Membership options.
CHAPTER 12 - SMART TALK™ SERVICE
CHAPTER 13 - HOME MEMBERSHIPS AND PERKS
SECTION 13.1 - Home Memberships
There are three membership options for Residential Clients, Basic, Premium, and Premium Plus, (the “Home Memberships”), each of which may be subject to additional terms and services. Home Memberships are billed on an annual basis beginning on the date of enrollment. Clients participating in one of the membership options are “Home Members” during the period that they are enrolled in a Home Membership (the “Home Membership Term”).
SECTION 13.2 - Brief Support
Home Members may solicit Smart Cloud for limited technical assistance during the Home Membership Term. However, HOME MEMBERS EXPRESSLY ASSUME ALL ASSOCIATED RISKS AND LIABILITIES. SMART CLOUD DISCLAIMS ANY LIABILITY FOR ANY DAMAGE TO THE MEMBER'S DEVICE INCURRED DURING SUCH BRIEF SUPPORT SESSIONS.
Each Home Membership tier includes a perk known as "Set-Priced Repairs," which is described as "$50 Repairs," "$65 Repairs," or "$70 Repairs," depending on the tier. This perk is valid for specific services including Laptop Screen Repair, Laptop/Desktop Data Wipe, All-In-One Screen Repair, Hardware Replacement, Level-1 Data Recovery, Data Backup/Transfer, Operating System repair, Gaming Console Repairs, and Mobile Device Repairs. This perk cannot be redeemed for cash or any other form of monetary value.
SECTION 13.3 - Set-Priced Repairs Perk
Each Home Membership tier is allocated specific funds for on-site and remote technical support sessions as follows:
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Basic: $300
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Premium: $480
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Premium Plus: $720
These allocated funds can also be used for any services priced using an hourly rate. Upon initiation of a support session or any other service billed on an hourly basis, charges are deducted from the allocated fund using the standard rates. Once the allocated fund is depleted, subsequent support sessions or services billed hourly are charged at a discounted rate.
The standard rate for on-site support is $120/hour, and for remote support is $60/hour. Details regarding the perks and benefits associated with each Home Membership tier can be found on the Home Memberships page (https://www.smartcloudmn.com/home-memberships).
On-Site Support for Home Memberships are billed at a minimum of 1 hour and in increments of 0.02 hours. Remote Support for Home Memberships are billed at a minimum of 15 minutes and in increments of 0.02 hours.
SECTION 13.4 - Billing Process and Allocation of Funds
Perks and benefits associated with the Home Memberships reset on the first day of the month concurrent with the renewal month. Such reset is non-negotiable and attributable to system constraints. The allocation fund provided to Home Members is non-negotiable and non-transferable for monetary value or credit towards alternative services, products or parts provided by Smart Cloud, Home Membership Renewals, and does not roll over to the next Home Membership Term. It is intended solely for the use of on-site and remote technical support sessions, as outlined in Section 13.4. Perks may not be used for shipping fees, services provided by an approved subcontractor/3rd party/Smart Cloud Partner, products, parts, or upgrades.
SECTION 13.5 - Allocation of Perks
Each Home Membership tier includes a discount for out-of-scope services. These discounts can be found on the Home Memberships page (https://www.smartcloudmn.com/home-memberships). These discounts are applicable to services not covered under the Set-Priced Repairs perk or the standard billing process outlined in Section 13.4 but not applicable to services described in Section 13.7.
SECTION 13.6 - Out-of-Scope Discounts
The Home Memberships expressly exclude services encompassing the repair, upgrade, or maintenance of a customer’s computer or device while situated on the member’s premises (“Excluded Services”). Charges for any Excluded Services rendered during a session are borne by the Home Member prior to service commencement.
SECTION 13.7 - Excluded Services
SECTION 13.8 - Cancellations & Refunds
Home Members may cancel their Home Membership within 14 calendar days after purchasing the Home Membership (the “Cancellation Period”) and receive a full refund of the Home Membership, provided that no Perks were redeemed. If Perk(s) were redeemed during the Cancellation Period, then the Home Membership will be canceled, and the Home Membership fee will be refunded less the value of the Perk. Residential Clients that cancel after the Cancellation Period will be refunded a prorated amount based on the length of Home Membership, less any redeemed Perks and fees. Smart Cloud reserves the right to charge a reasonable cancellation fee of no more than $50 (“Cancellation Fee”) for cancellations after the Cancellation Period.
SECTION 13.9 - Renewals
All Home Memberships shall automatically renew upon the expiration of the Home Membership Term, utilizing the financial transaction card originally provided by the Home Member to Smart Cloud, unless the Home Member provides Smart Cloud with notice of non-renewal within 7 business days of the renewal date. In the event that the client remitted payment via check or in-person card rather than through our website, an invoice will be generated and forwarded for settlement. Failure to remit payment on the invoice within 7 days following the expiration of the home membership term shall result in the cancellation of the Home Membership.
Should a Home Member utilize any portion of their Home Membership allocation subsequent to the reset of allocation but elect not to renew, they shall remain liable for the usage of said allocation. Additionally, for Home Members with Premium or Premium Plus tiers who have Malwarebytes® installed and associated with their Home Membership, the renewal of the Home Membership will automatically renew their Malwarebytes License within 3 business days after Smart Cloud receives payment.
Smart Cloud will offer the Client a shipping cover of up to $25 with UPS Ground shipping. No insurance, signature and declared value shall be included in such shipping. If the Client wishes to upgrade their shipping or if the amount exceeds $25, the Client shall be liable for the extra cost. ANY SHIPPING SERVICES USED TO CLAIM ANY WARRANTY WILL BE PAID, PACKAGED, AND SHIPPED BY THE CLIENT AND AT THE CLIENT’S DISCRETION TO SMART CLOUD. Shipment of Client’s property, including when claiming warranty, is at the sole discretion of the Client and the Client assumes all responsibility for damages that arise during shipment. The Client understands that all shipments require a valid return address. The Client is solely responsible for any fees that get incurred due to shipment to an invalid, or incorrect address and will be charged accordingly. Services must be paid in full before the Client’s property is shipped back to the Client. Smart Cloud holds the right to withhold the Client's property until payment is received in full. Upon requesting service from Smart Cloud, Smart Cloud will provide the Client with a shipping label via email. If the Client pays for a shipping label before one is received from Smart Cloud, the Client will be responsible for the label cost. The Client is responsible for all costs and responsibilities that come with packaging the electronic device for shipment to Smart Cloud. SMART CLOUD IS NOT LIABLE FOR ANY DAMAGES, DELAYS, LOSS, OR THEFT THAT OCCUR DURING SHIPMENT.
The Client hereby acknowledges and agrees that the shipping coverage offered by Smart Cloud as detailed in this Part 14, shall not apply to the repair benefit which is offered as part of the Smart Cloud Residential Membership(s).
CHAPTER 14 - SHIPPING
If the Client fails to pick up their Product, respond to a service ticket response request in regards to their device or a Product, or otherwise arrange for their device’s return, after repeated efforts by Smart Cloud to contact the Client, Smart Cloud holds the right to dispose the Client's Product at Smart Cloud’s sole discretion in accordance with applicable provisions of law, including sale to recoup administrative and repair costs, after thirty (30) calendar days following the completion of repairs. The Client will receive no compensation for this disposal.
CHAPTER 15 - ABANDONMENT
Upon commencement of any service on a device, the client acknowledges that services provided by Smart Cloud may void any manufacturer warranty. Smart Cloud bears no liability for damages, costs, or repairs resulting from such warranty voidance and shall not be held accountable for addressing any claims the client may have had if Smart Cloud had not performed any work on the device.
CHAPTER 16 - Void of Manufacturers Warranty
While it is not typically problematic, occasional issues may arise during the provision of services, sometimes due to factors beyond Smart Cloud's control. These issues may encompass: damage to other components such as the screen or LCD (in repairs other than screen), Touch ID, Face ID, proximity sensor, battery, cables, circuit board, OS Corruption, or the device may encounter other unforeseen complications, including but not limited to entering a boot loop necessitating a restore and resulting in data loss. Smart Cloud employs all feasible precautions to execute the service without complications. Notwithstanding Section 7 of this Agreement, by consenting to any service, the Client unconditionally acknowledges and assumes full responsibility for any associated risks.
CHAPTER 17 - Service Risks
This section 17 will expressly apply to any and all devices which the Client brings or ships to Smart Cloud in order for Smart Cloud to carry out certain services thereon (the “Device”).
CHAPTER 18 MOBILE DEVICE REPAIRS
SECTION 18.1 - USE OF PARTS
Smart Cloud may use rebuilt, reconditioned, or new parts and/or components when repairing the Device.
Smart Cloud will not provide any alternative device to the Client in replacement of the Client’s Device which is in Smart Cloud’s possession in order for certain Services to be performed.
SECTION 18.2 - LOANER DEVICES
Without prejudice to and/or in addition to the warranties set out under Section 7, Smart Cloud will be responsible to the extent provided under applicable law for the physical safekeeping of the Device while in Smart Cloud’s possession for Service. If the Device is lost or damaged while it is in Smart Cloud’s possession for Service(s), Smart Cloud will repair the Device or replace it with an equivalent device, which at Smart Cloud’s sole and absolute discretion may be new or refurbished.
SECTION 18.3 - SAFEKEEPING
The Client understands and agrees that Smart Cloud will collect metadata logs during diagnostic evaluation to improve overall future functionality of diagnostic tool and symptom evaluation in the repair process. The data collected will be used solely by Smart Cloud to enhance and improve this process, may be shared with Smart Cloud affiliates, and will not be distributed further without Client’s consent. Data types that may be collected from the Device include: Device phone number, Device model number, Device IMEI, Device serial number, downloaded applications and their respective settings, and host applications and their respective settings.
SECTION 18.4 - META-DATA
The Device’s Tru Tone® feature may not work after a screen repair or a camera repair. There is a small risk that Face ID may not work after a screen replacement. By agreeing to any repair, the Client unconditionally accepts and assumes the full risk thereof.
SECTION 18.5 - ALL IPHONE® OWNERS
Due to the way iPads® are constructed, minor scratches/damages to the LCD could occur, dust particles may be stuck in the screen, and/or the Touch ID cable could rip during screen removal. By agreeing to any repair, the Client unconditionally accepts and assumes the full risk thereof.
SECTION 18.6 - ALL IPAD® OWNERS
Due to the common defect called “Touch Disease”, there is a possibility that touch sensitivity issues are not related to the screen. Smart Cloud shall be under no obligation to offer a refund on screen repairs if the Device later turns out to have “Touch Disease”, nor does Smart Cloud have to offer a replacement device.
SECTION 18.7 - IPHONE® 6 & 6 PLUS OWNERS
Pre-existing damage caused by the Client such as a bent frame, dented frame corners, etc. may affect the completion/quality of the repair. This may include small gaps between the metal frame and screen. No repairs will be refunded due to these minor imperfections, nor will the Client be entitled to receiving a replacement device.
SECTION 18.8 - PRE-EXISTING DAMAGE
Any screen protector on the Device during intake will not be reusable, refundable, or repairable after any Service(s). Every cell phone Device or tablet Device will receive 1 brand new Cellhelmet® Liquid Glass Screen Protector with No Repair Guarantee after any Digitizer and/or LCD replacement service. The Client will have the chance to upgrade or switch their screen protector to other premium/standard versions Smart Cloud offers for an additional fee respective to their upgrade choice. THE CLIENT CANNOT DENY THE INCLUDED SCREEN PROTECTOR TO RECEIVE A DISCOUNT ON THEIR SERVICE, OR RECEIVE CREDIT TOWARDS THEIR ACCOUNT.
SECTION 18.9 - SCREEN PROTECTORS
If you have any questions about these Terms, please contact us:
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By Email: support@smartcloudmn.com
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By Contact form: www.smartcloudmn.com
