Basic
179$Every year- Free Diagnostics
- $70 Repairs*
- $300 Hourly Support Credit
- Unlimited Malware Removals
- 30% Off Extra Hourly Support
- 5% Off Any Other Service**
- 15% Off Malwarebytes Security
- Best Value
Premium Plus
399$Every year- Free Diagnostics
- $50 Repairs*
- $720 Hourly Support Credit
- Unlimited Malware Removals
- 50% Off Extra Hourly Support
- 20% Off Any Other Service**
- 35% Off Malwarebytes Security
- 1 Malwarebytes Plus License
- 1 Smart PC Setup ($149 Value)
Premium
299$Every year- Free Diagnostics
- $65 Repairs*
- $480 Hourly Support Credit
- Unlimited Malware Removals
- 40% Off Extra Hourly Support
- 10% Off Any Other Service**
- 20% Off Malwarebytes Security
- 1 Malwarebytes Standard License
Why a Home Membership?
Don't let computer problems get in the way of your productivity. We offer set-priced repairs for all your technology needs. Our memberships provide discounted rates on repairs, ensuring that you don't have to break the bank to get your computer fixed. With repairs starting at just $50 per occurrence*, you can trust us to get your computer up and running again in no time!
Experienced Technicians at Your Disposal
Experience the ultimate convenience and peace of mind with our Home Memberships. Our premium tech support service, Smart Talk™, connects you with our expert certified technicians who can provide remote or on-site assistance for any IT issues you may encounter. Say goodbye to frustrating IT problems and enjoy uninterrupted productivity with our seamless Home Membership solutions.
Always Stay Protected
Rest assured knowing that you are protected when you purchase our Premium or Premium Plus Home Membership by receiving 1 FREE Security software license. Some features include:
-
Finds Threats That Others Miss
-
Uses Less System Resources than Others
-
Protects Against Online Scammers
-
and More!
Review Frequently Asked Questions
What is the Hourly Support Credit?
The Hourly Support Credit is a key benefit of your Home Membership. It provides an allocation that you can use to pay for any of our hourly support services, whether we assist you remotely or in person at your home. This credit allows you to access support without the stress of immediate, ongoing billing.
What do you mean by $50, $65, $70 Repairs?
For many common repairs, your Home Membership provides a flat-rate cost of only $50. This significantly reduces the cost of getting your devices back in working order. This can be repairs such as a screen repair on your phone, a laptop hard drive replacement, etc. (*Parts are not included. This perk is solely the service aka labor. Some limitations may apply. Please see full terms and conditions.)
What does "50% Off Extra Hourly Support" mean?
If you use your entire Hourly Support Credit and require additional hourly assistance, you'll receive a 50% discount on those extra hours.
What's included with the "Free Diagnostics" perk?
Our Free Diagnostics perk allows for peace of mind knowing
What does the 1 Malwarebytes Standard/Plus License include?
Our Premium Home Membership includes one license of Malwarebytes Standard, and our Premium Plus Home Membership includes one license of Malwarebytes Plus. This software is to help protect one of your devices. You can purchase another license at a discounted rate if you have more than one device that needs protection.
Can I renew early if I run out of my support credits?
Yes, you have the option to renew your hourly support credit before your scheduled date if you deplete it. Please note that an early renewal will reset your renewal date to one year from the new renewal date.
Ready to Join a Membership?
* Terms and Conditions Apply. Valid on Laptop Screen Repair, Laptop/Desktop Data Wipe, All-In-One Screen Repair, Hardware Replacement, Level-1 Data Recovery, Data Backup/Transfer, Operating System repair, Gaming Console Repairs, and Mobile Device Repairs. Does not include or cover shipping, parts for any service, products, screen protectors, upgrades, micro soldering services, services provided by and approved subcontractor/3rd party/Smart Cloud Partner, or any service not listed here. Must have a valid Home Membership prior to service request, must reside in the USA, and must be 18+ years old. Not redeemable for cash, credit, or other services. Not valid with other coupons, discounts, or promotions. Smart Cloud has the right to refuse any client, discount, promotion, or coupon at any time for any reason.
** Terms and Conditions Apply. Discount not available for Level-2 Data Recovery Services, services provided by an approved subcontractor/3rd party/Smart Cloud Partner, upgrades, shipping, parts, or products. Must have a valid Home Membership prior to repair request, must reside in the USA, and must be 18+ years old. Not redeemable for cash, or credit towards your account. Can't be used with any other membership benefit. Please read our terms and conditions for additional details.
§ Only valid for Premium & Premium Plus memberships.
Information about services offered by Best Buy®, Chipheads, uBreakiFix®, Staples, and Bitworks was sourced from their respective websites to provide an accurate comparison; visit their official sites for detailed offerings and terms. Information was updated on 2/1/2025.
