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Normal Starting Rate*:


With Home Membership*:


Our Level-2 Data Recovery service is designed to retrieve critical data from damaged or corrupted storage devices, ensuring minimal downtime and maximum data integrity for our clients. Leveraging the expertise of our trusted partner, OnTrack, we offer a comprehensive solution backed by industry-leading tools and techniques.

Steps Involved:

  • Job Request Creation: Clients reach out to us to discuss their options. Your technician then creates a new job request with OnTrack.

  • Free Shipping Label: Upon receiving the job request, OnTrack provides us with a complimentary shipping label for hassle-free device shipment to their facility. This ensures a smooth transition of the damaged device to their recovery experts.

  • Free Evaluation: Once the device reaches OnTrack's facility, their team conducts a thorough and complimentary evaluation to assess the extent of damage and the potential for data recovery. This initial assessment forms the basis for providing clients with transparent insights into the recovery process.

  • File List and Quote: Following the evaluation, OnTrack furnishes us with a detailed file list of recoverable data along with a comprehensive quote. Your assigned technician will then provide this information to you. This empowers you to make informed decisions regarding the recovery process based on their specific requirements and budget constraints.

  • Recovery Initiation: Upon your approval of the quote, OnTrack commences the data recovery process utilizing their proprietary tools and techniques. This marks the beginning of the meticulous recovery procedures aimed at retrieving vital data while ensuring data integrity and confidentiality.

  • Return Options: In the event that clients choose not to proceed with the recovery process, OnTrack facilitates the return of the device at no additional cost. Alternatively, if data recovery is deemed unfeasible, clients have the option to either recycle the device for free or request its return for a nominal fee of $20.

  • External Drive Provision: As part of our Level-2 Data Recovery service, clients receive a complimentary 1TB external drive to accommodate the recovered data. For data exceeding this capacity, additional backup media may be required, subject to an additional fee.

You can choose from three distinct speed options tailored to their specific urgency and recovery timeline:

  • Standard: Averaging 7-14 business days for comprehensive data recovery.

  • Priority: Expedited service averaging 2-5 business days to address urgent recovery needs.

  • Emergency: 24/7 prioritized service until completion, ideal for critical data recovery scenarios demanding immediate attention.

To further alleviate financial burdens, flexible payment plans are available to clients, ensuring accessibility to our Level-2 Data Recovery service without compromising quality or efficiency.

With our Level-2 Data Recovery service powered by OnTrack's expertise and state-of-the-art facilities, clients can rest assured knowing that their invaluable data is in capable hands, backed by a commitment to excellence and client satisfaction. Trust us to restore your data, safeguarding your business continuity and peace of mind. 

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Level-2 Data Recovery

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Level-2 Data Recovery

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*Prices shown are starting rates and may increase based on add-ons, parts, upgrades, purchases, and fees. "With Home Membership" pricing can change based on your membership type and remaining Smart Talk hours. Hourly services bill at a minimum of 1 hour and then in 0.02 hour increments. Despite our best efforts to maintain accurate pricing, the final quote may differ from the prices shown here.

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