Privacy Policy

Smart Cloud LLC ("us", "we", or "our") operates the https://www.smartcloudmn.com website (the "Service").

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from https://www.smartcloudmn.com/terms-of-use.

Personal Data: Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).

Usage Data: Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

Cookies: Cookies are small pieces of data stored on a User’s device.

Data Controller: Data Controller means a person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal data are, or are to be, processed. For the purpose of this Privacy Policy, we are a Data Controller of your data.

Data Processor or (Service Providers): Data Processor (or Service Provider) means any person (other than an employee of the Data Controller) who processes the data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your data more effectively.

Data Subject: Data Subject is any living individual who is the subject of Personal Data.

User: The User is the individual using our Service. The User corresponds to the Data Subject, who is the subject of Personal Data.

We collect several different types of information for various purposes to provide and improve our Service to you.

SECTION 2.1 - TYPES OF DATA WE COLLECT

SUBSECTION A - PERSONAL DATA
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

• Email address
• First name and last name
• Phone number
• Address, State, Province, ZIP/Postal code, City
• Cookies and Usage Data

We may use your Personal Data to contact you with newsletters, marketing or promotional materials, and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.

SUBSECTION B - USAGE DATA
We may also collect information about how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

SUBSECTION C - TRACKING AND COOKIES DATA
We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of cookies we use:

• Session Cookies: We use Session Cookies to operate our Service.
• Preference Cookies: We use Preference Cookies to remember your preferences and various settings.
• Security Cookies: We use Security Cookies to secure our Service and for other security purposes.

SECTION 2.2 - USE OF DATA

SUBSECTION A - PURPOSES OF DATA
Smart Cloud LLC uses the collected data for various purposes:

• To provide and maintain our Service
• To notify you about changes to our Service
• To allow you to participate in interactive features of our Service when you choose to do so
• To provide customer support
• To gather analysis or valuable information so that we can improve our Service
• To monitor the usage of our Service
• To detect, prevent and address technical issues
• To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information

SUBSECTION B - RETENTION OF DATA
We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

SUBSECTION C - TRANSFER OF DATA
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to United States and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

SECTION 2.3 - IT-SPECIFIC DATA HANDLING

Due to the nature of our IT support services, we frequently interact with your personal devices and networks. We enforce strict data handling policies for these interactions:

• Remote Access & Screen Sharing: During remote support sessions, our technicians may incidentally view personal files or data visible on your screen. This data is not harvested, recorded, or stored by Smart Cloud. We do, however, retain connection logs (such as time, IP address, and session duration) for billing and security auditing purposes.
• Client System Information: We strictly do not collect or store your personal passwords or network security keys. To effectively manage and support your devices, we do collect and store hardware and network identifiers, such as IP addresses, device serial numbers, and model numbers.
• Data Backups, Transfers, and Wiping: When performing data transfers or recoveries at your request, your data may be temporarily stored on our secure, encrypted internal drives. This temporary data is permanently and securely wiped within seven (7) days following the completion of the requested service.

SECTION 3.1 - BUSINESS TRANSACTION

If we are involved in a merger, acquisition or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.

SECTION 3.2 - DISCLOSURE FOR LAW ENFORCEMENT

Under certain circumstances, we may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

SECTION 3.3 - LEGAL REQUIREMENTS

We may disclose your Personal Data in the good faith belief that such action is necessary to:

• To comply with a legal obligation
• To protect and defend the rights or property of Smart Cloud LLC
• To prevent or investigate possible wrongdoing in connection with the Service
• To protect the personal safety of users of the Service or the public
• To protect against legal liability

SECTION 3.4 - SECURITY OF DATA

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

SECTION 3.5 - "DO NOT TRACK" SIGNALS

We do not support Do Not Track ("DNT"). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.

You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.

We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

Whenever made possible, you can update your Personal Data directly within your account settings section. If you are unable to change your Personal Data, please contact us to make the required changes.

If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the right:

• To access and receive a copy of the Personal Data we hold about you
• To rectify any Personal Data held about you that is inaccurate
• To request the deletion of Personal Data held about you

You have the right to data portability for the information you provide to us. You can request to obtain a copy of your Personal Data in a commonly used electronic format so that you can manage and move it. Please note that we may ask you to verify your identity before responding to such requests.

We may employ third party companies, infrastructure, and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

SECTION 5.1 - ANALYTICS

We may use third-party Service Providers to monitor and analyze the use of our Service.

SUBSECTION A - GOOGLE ANALYTICS
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: http://www.google.com/intl/en/policies/privacy/

SECTION 5.2 - PAYMENT PROCESSORS

We provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g., payment processors).

We use Stripe as our primary payment provider to securely process transactions for our services and Home Memberships.

When you make a purchase or opt-in to recurring payments (such as for our Home Memberships or autopay features), your payment card details are securely tokenized and vaulted directly by Stripe. We do not store your full credit card number or CVV on our internal servers. However, we do retain access to limited, secure payment information within our Stripe dashboard (such as the last four digits of your card, card brand, and the expiration date) in order to manage your account, process authorized recurring charges, and prevent fraud.

That information is provided directly to our third-party payment processors whose comprehensive collection, use, and storage of your personal payment information is governed by their Privacy Policy.

Stripe: Their Privacy Policy can be viewed at https://stripe.com/privacy

SECTION 5.3 - CLIENT MANAGEMENT & DOCUMENTATION

We utilize third-party client management and documentation systems to manage user accounts, service requests, and internal operations. ConnectWise serves as our primary source of truth for client records, and Hudu is used for internal technical documentation. As stated in Section 2.3, we do not collect or store client passwords in these systems.

ConnectWise: Their Privacy Policy can be viewed at https://www.connectwise.com/company/trust/privacy-policy

SECTION 5.4 - CLOUD INFRASTRUCTURE & PORTALS

Data submitted through our custom online scheduling tools and client portals is processed and stored in secure, enterprise-grade cloud environments. Specifically, we utilize Microsoft Azure (including Azure Static Web Apps and Azure Functions) for our front-end and back-end logic, and Azure Cosmos DB for managing appointment scheduling details.

SECTION 5.5 - IDENTITY & AUTHENTICATION

We utilize enterprise identity providers, specifically Microsoft Entra ID, to secure access to our internal environments. This enforces strict multi-factor authentication (MFA) and zero-trust security architectures, ensuring that any client data we hold is heavily gated against unauthorized access.

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Our Service does not address anyone under the age of 13 ("Children").

We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

We hold the right to update, modify, change or terminate this Privacy Policy from time to time without prior notification.

You are solely responsible to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

If you have any questions about this Privacy Policy, please contact us:

• By Email: support@smartcloudmn.com
• By Contact form: www.smartcloudmn.com