Client portal maintenance

We’re moving Smart Cloud onto a new system. While that happens, the client portal at my.smartcloudmn.com will be unavailable for up to a week, starting Monday, August 31, 2026. We expect it back before Monday, September 7.

Nothing is required from you — before, during or after. You don’t need to save anything, change anything, or remove any devices from your membership.

You can still book, reschedule or cancel a visit that week. Two ways:

• The links in the emails and texts we’ve already sent you. Those don’t go through the portal, so they keep working right through the window. If you have a confirmation or reminder from us, the link in it is live.
• Call us on 651-240-4313. We’ll book, move or cancel it for you.

Upgrades, downgrades, cancellations and payment-method updates all go through us directly that week. Call 651-240-4313 or email support@smartcloudmn.com and we’ll take care of it — same as you’d do it yourself, just on the phone.

You do not need to remove devices from your membership. Your plan and everything on it carries across exactly as it is.

Billing carries on as usual. Auto-renewals still process on their normal dates — the portal being offline doesn’t pause, delay or skip a renewal.

That cuts both ways: a payment can still fail and a membership can still lapse, exactly as it could any other week. If your card is close to expiring or needs updating, call us on 651-240-4313 before the 31st — you won’t be able to change it yourself while the portal is down.

Anything you’d normally do in the portal, we can do for you. Call or email and we’ll sort it out.