Delete your account

There are two ways to do this, and both end with the same result. Pick the one that matches whether you can still open the mailbox on your account.

Already signed in? You can delete your account from your portal settings without entering a code.

When your deletion is confirmed, all of the following are removed permanently:

• Your sign-in Email address and password for the customer portal and mobile app, every signed-in device, and any passkey, PIN or two-factor method you set up.
• App and portal preferences Notification settings, saved app-lock PIN, and the devices registered to receive push notifications.
• Saved payment methods Cards and bank details saved for self-service payment are detached from your record with our payment processor. One exception, and we will tell you if it applies: a card currently paying for an active membership is kept, because deleting your account does not cancel that plan and removing its card would only cause the renewal to fail. (A payment already made stays on its receipt — see below.)
• Portal messages and alerts The in-app notification feed and anything queued to be sent to you.

Once this is done you will not be able to sign in, and we cannot restore the account. Creating a new one later starts from scratch.

We are an IT service company, so some records are ours to keep by law and others exist to protect you. We would rather tell you exactly what those are than claim everything disappears.

• Invoices, receipts and payment records7 years Tax and accounting law requires it, and it is the only proof either of us has of what was paid.
• Signed service terms and authorizations7 years These record what you agreed to and when — they protect you as much as us if a charge is ever questioned.
• Service tickets and work historyWarranty term Kept while your equipment may still be under our workmanship warranty, and then as our business record. It is what lets a technician pick up where the last one left off, and what makes a warranty claim provable.
• Your membership agreementTerm + 7 years Kept for the term of the agreement and 7 years after it ends, for the same reason as any other contract.
• Anonymous, aggregated statisticsNot identifying Counts that no longer identify you (for example "how many visits we ran last month") are not linked back to you and are not deleted.

Anything we keep is retained only for the reason given above, is not used to market to you, and is deleted when its retention period ends.

• Code-verifiedImmediate Your sign-in stops working the moment you confirm.
• Reviewed by our teamWithin 30 days Usually within two business days.

Backups that already contain your data are overwritten on their own schedule, within 90 days.

Deleting your online account does not cancel a Smart Cloud membership or stop its billing — they are separate things, and we would rather not cancel a plan you meant to keep.

If you want the membership stopped, do that first. You can turn off auto-renew — which is the same as cancelling, and ends the plan at the end of the term you have already paid for — yourself, online, in a click: Renewal & Cancellation in your portal ↗. No phone call, no waiting for us to action it.

Do it in that order for a practical reason: deleting this account removes your access to that page. If the account is already gone and the membership is still running, email support@smartcloudmn.com or call 651-240-4313 and we will stop it — but the self-service route above is faster and entirely in your hands.

Questions about your data, or trouble with this page?

See also our Privacy Policy.